FAQ

Konnect GPS tracker's rechargeable lithium-ion battery can last between 18 to 24 days of continuous tracking with typical usage of 1-2 hours of driving daily. It's encased in a waterproof enclosure to withstand adverse weather conditions. For even longer battery life, switching to "Low Power Mode" extends its duration up to 6 months without needing a recharge.

We prioritize your privacy when shipping out a real time GPS tracker to you. This is the reason why our shipments are completely discreet, with no markings that indicate the contents are related to "GPS tracking" or "surveillance." To further ensure discretion, we frequently use generic packaging, such as that used by Amazon, so your GPS tracker arrives without drawing attention.

Upon receiving your GPS tracker, activation is straightforward. Simply use the serial number or scan the QR code located on the back of the GPS device to begin. During this process, you'll choose your data plan based on your tracking needs:

• $19.95/month - Updates every 3 minutes
• $24.95/month - Updates every 1 minute
• $34.95/month - Updates every 30 seconds
• $39.95/month - Updates every 10 seconds
• $44.95/month - Updates every 5 seconds
• $49.95/month - Updates every 3 seconds

All service plans are offered on a month-to-month basis, ensuring flexibility. There are no contracts, activation fees, or termination fees. To activate your tracker and choose your plan, you can click here for further instructions and options.

The Konnect GPS is among the smallest vehicle tracking devices available today. Its compact dimensions are:

• Diameter: 2.275 inches
• Height: 0.945 inches

This size makes it highly inconspicuous and easy to install in discreet locations within your vehicle.

We provide two shipping options to meet your needs:

• Free Shipping: Expect your SpaceHawk hidden GPS tracker to arrive within 5-7 business days.
• Faster Shipping: For an additional $8.95, we guarantee delivery within 1-3 business days.

Choose the option that best suits your schedule during the checkout process.

Yes, we offer free technical support for the life of every product so we can help you from start to finish track any vehicle or asset regardless of your technical expertise.

Our support team is available Monday through Friday, from 8:30 AM to 5:30 PM Central Standard Time.

Yes, you can hardwire the GPS tracker directly to your car battery. This installation method secures a continuous power supply to the device, ensuring uninterrupted tracking without the risk of losing functionality due to a depleted internal battery.

If you encounter an error after scanning the QR code or while manually entering your serial number, here are a few steps to resolve it:

• Double-check the accuracy of the serial number you are entering.
• Ensure that the serial number has not been registered previously to avoid duplicate registrations.
• If you have already activated your account on our website, simply use the same login details to access the app.

For further assistance, please reach out to our support team.

If your GPS device is not updating and shows a location near Chicago, it might need a location refresh. Here are steps to ensure it updates correctly:

• Power Check: Ensure that the device is turned on. For the Konnect model, use the tool provided to press the on/off button. Look for flashing LEDs to confirm it’s active.
• Outdoor Update: Take the device outdoors and remain there for about 10 minutes. You can walk or drive to help it capture a better GPS signal.
• Confirmation: The device is functioning properly when you see three solid green LEDs, which indicate a successful update of location.

These steps should help refresh and accurately update your device's location.

Using anything other than the provided tool to power your tracker on and off is not recommended. Inserting foreign objects may harm the internal components, and such damage is not covered by the warranty. You can find replacement power key accessory kits available for purchase on the manufacturer's website. This ensures you can continue to operate your tracker safely without risking damage.

Konnect GPS trackers utilize 4G cellular coverage across North America, providing reliable location data even in remote areas. This extensive coverage ensures that you can track your vehicle or asset almost anywhere on the continent.