FAQ

We prioritize your privacy when shipping out a real time GPS tracker to you. This is the reason why our shipments are completely discreet, with no markings that indicate the contents are related to "GPS tracking" or "surveillance." To further ensure discretion, we frequently use generic packaging, such as that used by Amazon, so your GPS tracker arrives without drawing attention.

After the first year, the monthly data plan is $8.95 for unlimited updates every 3 seconds- the fastest on the vehicle tracking market!

We provide two shipping options to meet your needs:

• Free Shipping: Expect your Konnect OBD2 GPS tracker to arrive within 5-7 business days.
• Faster Shipping: For an additional $8.95, we guarantee delivery within 1-3 business days.

Choose the option that best suits your schedule during the checkout process.

Yes, we offer free technical support for the life of every product so we can help you from start to finish track any vehicle or asset regardless of your technical expertise.

Our support team is available Monday through Friday, from 8:30 AM to 5:30 PM Central Standard Time.

Yes, you can hardwire the GPS tracker directly to your car battery. This installation method secures a continuous power supply to the device, ensuring uninterrupted tracking without the risk of losing functionality due to a depleted internal battery.

If you encounter an error after scanning the QR code or while manually entering your serial number, here are a few steps to resolve it:

• Double-check the accuracy of the serial number you are entering.
• Ensure that the serial number has not been registered previously to avoid duplicate registrations.
• If you have already activated your account on our website, simply use the same login details to access the app.

For further assistance, please reach out to our support team.

If your GPS device is not updating and shows a location near Chicago, it might need a location refresh. Here are steps to ensure it updates correctly:

• Power Check: Ensure that the device is turned on. For the Konnect model, use the tool provided to press the on/off button. Look for flashing LEDs to confirm it’s active.
• Outdoor Update: Take the device outdoors and remain there for about 10 minutes. You can walk or drive to help it capture a better GPS signal.
• Confirmation: The device is functioning properly when you see three solid green LEDs, which indicate a successful update of location.

These steps should help refresh and accurately update your device's location.

Konnect GPS trackers utilize 4G cellular coverage across North America, providing reliable location data even in remote areas. This extensive coverage ensures that you can track your vehicle or asset almost anywhere on the continent.