If your device is missing from your account, it may have been deactivated. This can happen if you selected Deactivate in Manage Devices, or if there was a payment issue. You can reactivate it anytime by selecting Activate in the app and following the prompts.
If your device still doesn’t appear but shows as active in Manage Devices, try logging out and signing back in — it should then show in your device list.
This message means your Konnect GPS unit is no longer connected to the vehicle’s OBD port. The device will continue tracking until its internal backup battery runs out. Check that the unit is securely plugged in.
By default, your account is set to US Central Time.
In the app:
Go to Resources → App Settings, then select the Time Zone option and choose the correct zone for your area.
On the web portal:
Hover over the logo → Advanced Options → Program Settings, select the correct time zone, then click Save/Restart.
While viewing live tracking, tap or click the red dot representing your unit. An info bubble will appear showing the latest details, including the current speed.
Your serial number has 10 digits and starts with 888, 555, or 777. On SYNC devices, you’ll find it on the back of the unit, along with a QR code. You can scan the QR code in the app to automatically enter the serial number when activating your device.
In the App:
- Open the app and tap Resources (bottom right).
- Go to Account Management and enter your password or PIN.
- Select Cancel Service or Delete Account to deactivate.
First, check your phone settings to ensure the app has permission to send notifications. If everything is set correctly, try uninstalling and reinstalling the app—this usually resolves installation issues.
In the App: Tap the unit’s icon on the map or view it in the device list to see the approximate address in the info bubble.
On the Web Portal: Click the unit’s icon on the map to open the info bubble, or generate reports to view addresses for stops and positions.